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You value your privacy, and your phone is one of the easiest ways that privacy can be violated.
The speed with which we’ll fix your fault depends on the type of line you’ve got: Value phone line We will aim to fix your fault by the end of the second working day after you’ve told us about the fault.
Standard phone line and Featureline We will aim to fix your fault by the end of the next working day after you’ve told us about the fault.
But you may not need to contact us at all: our comprehensive set of FAQs and help articles on our website, plus help from other customers on our support forums, should answer most questions.
BT Featureline Both Featureline Standard and Featureline Compact give you a phone line with handy call management features, which is ideal for small businesses that want the call handling capabilities of a professional phone system without the costs Featureline Compact includes: If you want to change to a different type of phone line just order what you need online and we’ll start you off on a fresh contract (there are no penalties for leaving your current contract part way through).
When you reach the end of your phone line contract minimum term, your line rental will increase (if your phone line minimum term is 24 months or over).
You can avoid this by starting a fresh contact when your existing contracts ends.
Total care We will aim to fix your fault within 24 hours of you telling us about the fault. Critical care We will aim to fix your fault within 6 hours of you telling us about the fault. Call Essentials is the free call plan that gives you 100 free UK landline minutes a month (free minutes not available on Value lines).And if you opt in to Call Essentials, you get the option to take one or both of our money-saving call packages.Unlimited UK calls package If you like the sound of being able to make as many calls as you want to UK landlines and mobiles for a fixed monthly charge of just £9, then you need our ‘UK Unlimited – online exclusive’ package.The more calling features you add, the cheaper the cost for each individual feature (take all 8 features, and you’re paying the equivalent of just £1.17 a feature).1 feature £3.30 a month (£3.70 from 1st October 2016) 2-4 features £6.60 a month (£7.30 from 1st October 2016) 5-8 features £9.30 a month (£10.30 from 1st October 2016) Once you complete your order, we’ll call you if there is an installation charge and to arrange installation.If you don’t want to go ahead with the order because the charge is more than you were expecting, you can cancel the order at this point. The engineer will arrive within their appointment slot and install the line.