Outlook offline address book not updating exchange 2016

19-Dec-2015 10:28 by 3 Comments

Outlook offline address book not updating exchange 2016

You can see the list of attributes that will be put into the GAL using When Outlook users are running in cached mode, they rely on the Offline Address Book (OAB) to provide them with access to one or more addresses (that are always available when they are connected directly to Exchange) The OAB is rebuilt and downloaded on a default schedule as shown below.

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This can occur even though no errors are present within the OAB rebuild process.(* on the Server running it) As mentioned before, this is only for Exchange 2010, Exchange 2013 avoids this step through the use of proxying For example, if you complete an offline address book download at today, Outlook will start the offline address book download the next day at approximately .Therefore, different people will receive updates at different, random times.1) Try a manual Re-Sync 2) Close Outlook and delete the *.This document seeks to address and clarify the small misunderstanding surrounding the GAL (Global Address List) and the OAB (Offline Address Book).Quite often all Administrators, even Exchange Administrators simply refer to the users they see in the Address section of Outlook casually as the GAL for ease of reference, but really more often than not, you are looking at the OAB.

However sometimes in large complex organisations we have a situation where a new joiner joins and their colleagues want to email them immediately, but they don’t appear in Outlook for them so they call the Helpdesk “Why isn’t Joe Bloggs in the GAL??

” Well, the truth of the matter is that our new joiner Joe is in fact , an update to the Address Book won’t become available to the user until about 48 hours after the change.

This situation however is extremely rare since the default maintenance time on Exchange is at AM and updates and downloads are usually performed during working hours.

*** NOTE: The GAL is essentially a real-time / online representation of AD Objects that are Mail Enabled for Microsoft Exchange *** The GAL contains information for all email enabled users, Distribution Groups, and Shared Mailboxes and Exchange Resource Mailboxes.

GAL Objects are directly viewable in the Exchange Management Console/Shell and OWA and Microsoft Outlook BUT ONLY IN ONLINE MODE – The GAL will only present objects that have AD Attributes beginning with ms EXCH* (and some others) populated that it uses to filter on.

If these attributes are present, then the AD Objects that are Mail-Enabled or Mailbox-Enabled will appear in the GAL – and ultimately the Offline Address Book.

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